National Credit Union Call Center Leadership Certification

Starts:  Jan 12, 2021 9:30 AM (MT)
Ends:  Oct 10, 2021 10:30 AM (MT)

The gap between where teams are and where they want to go is almost always filled by leadership. 

Together with The National Credit Union Call Center, Dennis McIntee has created a program to help you close that gap.  Participants will get 1 year of virtual group coaching sessions that will teach them the practical skills they will need to be exceptional call center managers. 

COST:   $1,195.00 per person
All Webinars are scheduled for 9:30 – 10:30 am MST

The program lasts for 1 year and the schedule is as follows:

Modules  1:  You Teach What You Know But Produce Who You Are
January 12, 2021

Module 2: If You Can See It, You Can Change It
March 16, 2021

Module 3: Creating Ownership Within Your Team
May 11,2021

Module 4: Developing a High-Trust Environment
July 13, 2021

Module 5: Mastering Motivation
September 14, 2021

In-Person Workshop: The Coach’s Toolbox, Review and Proctored testing for certification
October 10th, 2021 

What you get:

  • 6 sessions of group coaching over the next year
  • Leadership Certification upon completion
  • Credentials that will allow you to manage and run an effective call center
  • $250 off the in-person 2021 National Credit Union Call Center Conference registration.


Amy Vigil