The gap between where teams are and where they want to go is almost always filled by leadership.
Together with The National Credit Union Call Center, Dennis McIntee has created a program to help you close that gap. Participants will get 1 year of virtual group coaching sessions that will teach them the practical skills they will need to be exceptional call center managers.
COST: $1,195.00 per person
All Webinars are scheduled for 9:30 – 10:30 am MST
The program lasts for 1 year and the schedule is as follows:
Modules 1: You Teach What You Know But Produce Who You Are
January 12, 2021
Module 2: If You Can See It, You Can Change It
March 16, 2021
Module 3: Creating Ownership Within Your Team
Module 4: Developing a High-Trust Environment
July 13, 2021
Module 5: Mastering Motivation
September 14, 2021
In-Person Workshop: The Coach’s Toolbox, Review and Proctored testing for certification
October 10th, 2021
What you get:
- 6 sessions of group coaching over the next year
- Leadership Certification upon completion
- Credentials that will allow you to manage and run an effective call center
- $250 off the in-person 2021 National Credit Union Call Center Conference registration.